We want you to enjoy our games, and for the vast majority of people gambling is a fun pastime. For a small number of people gambling can stop being fun and can become a problem.
Please email or call our customer support team if you want to:
Our Customer Support team are well trained in all aspects of responsible gambling and are here to help you if needed.
If you feel that gambling may be taking over your (or someone else’s) life, ask yourself the following questions:
The more you answer ‘yes’ to these questions above the more likely it is that you have a serious gambling problem.
If you feel in control but you would like a small break from gambling, the Time Out may help you. A Time Out can be applied to your account from 24 hours up to a maximum of 6 months.
During this period, you’ll be restricted from accessing your account. Upon completion of your Time Out, your account will be available for you to use. Please note that a Time Out is irreversible and, once selected, it cannot be cancelled.
Self-Exclusion can be applied for a period from 6 months to 5 years.During this time, all access to your account will be restricted.
At the end of the exclusion period, should you wish to reopen the account, you will have to contact us. We will leave at least 24 hours before re-opening the account, to give you a chance to consider your decision to return. If during this 24-hour period you change your mind you can contact us to extend the Self-Exclusion period.
We will take all reasonable steps to prevent a self-excluded customer from re-opening their account or opening new accounts and under no circumstances should attempts be made to do so. Please note that a self-exclusion is irreversible and once selected it cannot be cancelled under any circumstance until the time period has elapsed.
You must be over the age of 18 or be the minimum age for gambling in your country of residence in order to register an account with us.It is an offence for anyone under the age of 18 or the minimum age for gambling to attempt to place a bet or to register an account to attempt to place a bet.
We take our responsibilities in this regard very seriously and have sophisticated processes and software in place, which are used to carry out electronic age verification checks on all customers. We may also ask for additional support documentation such as a copy of Your passport and/or driving licence.
In the event it is discovered that You are under 18 years of age or under the legal age for gambling of the country in which you are resident, any deposited funds will be returned to you and no winnings will be paid out.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their device's access to the Internet:
Reality Check is an additional feature introduced to assist You in managing Your gameplay. When enabling the Reality Check feature You acknowledge that MTL is not required to close or self-exclude Your account or prevent You from using our services as a result of You using the feature.
Reality Check reminders will appear during your current game after the set time period selected by You. You will then be given the opportunity to continue playing or review your account history. If you decide to continue playing after the Reality Check has been acknowledged, the accumulative amount of time played on the current game will be displayed the next time the banner is shown.
To set / change your Reality Check settings click Here.
Reality Checks set by you will only apply to the individual MTL Casino account. Should you wish to set Reality Checks across multiple accounts you will need to login to each account and set these individually.
We understand that some customers like to be able to set a limit on the amount they can deposit in to their casino account over a certain time period.
The deposit limit facility allows You to limit the amount of money that You are able to deposit into Your Account either daily, weekly or monthly.
These amounts may be reduced at any time and a reduction of your limits will be implemented immediately. An increase in your deposit limits will only be implemented after 24 hours following the request.
Deposit limits are automatically set during registration. You can change your deposit limits by clicking Here